Return & Refund Policy

Last updated: August 18, 2026

At Aurevoni, we want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, refunds, damaged items, exchanges, cancellations, and international returns are handled.

By purchasing from Aurevoni, you agree to the terms below. Nothing in this policy limits any mandatory consumer rights you may have under the laws applicable in your country.

1. 30-Day Return Policy

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return under our voluntary 30-day return policy, the item must:

• be unworn, unwashed, and unaltered;

• be in its original condition;

• have all original tags attached;

• be returned with any original packaging supplied with the item; and

• include proof of purchase or sufficient information for us to identify your order.

Trying on an item as reasonably necessary to determine its fit, nature, or characteristics does not affect any statutory rights you may have.

Items that show signs of extended wear, washing, alteration, damage, stains, odors, makeup, deodorant, perfume, or other use beyond what is reasonably necessary to inspect or try on the product may be refused under our voluntary return policy or may be subject to a reduction in refund where permitted by applicable law.

2. How to Start a Return

Before sending a return, contact us at:

aurevonisupport@gmail.com

Please include:

• your order number;

• the name used for the order;

• the item or items you wish to return; and

• the reason for the return.

If the item is damaged, defective, or incorrect, please also include clear photographs showing the issue.

We will provide you with the appropriate return instructions.

Our return location is:

Aurevoni Returns
Naujoji g. 48
Kalotė
Lithuania

Because postal and courier requirements differ between countries, please contact us before shipping your return so we can provide the exact recipient and shipping details required for your return.

Do not send returns using cash-on-delivery or other services that require Aurevoni to pay charges upon delivery unless we have agreed to this in writing.

3. Return Shipping Costs

For returns made because you changed your mind, selected the wrong size, no longer want the item, or for another reason unrelated to a defect or error by Aurevoni, the customer is responsible for the direct cost of returning the item, unless applicable law requires otherwise.

We strongly recommend using a tracked shipping service and keeping your shipping receipt and tracking number until your refund has been completed.

If you received an incorrect, defective, or damaged item, Aurevoni will cover reasonable return shipping costs or provide another appropriate solution where required.

4. Refunds

Once your return is received, we will inspect it and determine whether it qualifies for a refund.

If approved, the refund will be issued to the original payment method used for the order.

Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.

We cannot issue refunds to a different card, bank account, or payment method unless required by law.

5. Original Shipping Charges

For returns made under Aurevoni's voluntary 30-day return policy, original shipping charges are generally non-refundable, except where:

• the item was defective, damaged, or incorrect;

• Aurevoni made an error with your order; or

• applicable consumer law requires the original delivery charge to be refunded.

Where a statutory right of withdrawal requires us to refund the original delivery charge, the refund will generally be limited to the cost of the least expensive standard delivery method offered for the order.

Additional costs resulting from choosing express, expedited, premium, or other more expensive shipping options are not refundable unless required by law.

6. EU, EEA and Other Statutory Withdrawal Rights

If you are a consumer located in the European Union, European Economic Area, or another jurisdiction that provides a mandatory cooling-off or withdrawal period for online purchases, those statutory rights apply in addition to this policy.

For consumers covered by the EU statutory right of withdrawal, you generally have 14 days from receiving the goods to notify us that you wish to withdraw from the purchase without providing a reason.

After notifying us, the goods must be returned within the period required by applicable law.

To exercise your right of withdrawal, email:

aurevonisupport@gmail.com

with a clear statement that you wish to withdraw from the purchase and include enough information for us to identify your order.

Where applicable, we will reimburse the payments required by law, including the cost of our least expensive standard delivery option.

You are responsible for the direct cost of returning the goods unless we agree otherwise, the item is defective or incorrect, or applicable law requires us to pay that cost.

Where permitted by law, you may be responsible for any diminished value of goods caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.

Where applicable law permits it, we may withhold reimbursement until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

7. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

• damaged;

• defective;

• materially different from its description; or

• different from what you ordered,

contact us at aurevonisupport@gmail.com as soon as reasonably possible.

Please include your order number and photographs showing the issue where possible.

Depending on the circumstances and applicable law, we may offer a repair, replacement, reshipment, price reduction, or refund.

This section does not limit any statutory warranty, conformity, or consumer guarantee rights available to you under applicable law.

8. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

• personalized, customized, or made-to-order products;

• gift cards, where legally permitted;

• goods that cannot reasonably be returned for health or hygiene reasons after a protective seal has been removed, where applicable; and

• items specifically excluded from return by applicable law.

Any exclusion from return does not apply where mandatory consumer law gives you a right to a refund, replacement, repair, or other remedy because the product is defective, damaged, incorrectly supplied, or otherwise non-conforming.

9. Sale and Discounted Items

Items purchased using a discount code, promotion, or sale price are eligible for return under this policy unless a specific lawful exception applies.

A promotional or discounted price does not remove any mandatory consumer rights.

10. Exchanges

We currently do not guarantee direct exchanges for size, color, or style changes.

The quickest way to obtain another item is to return the original item in accordance with this policy and place a new order for the desired product.

This does not limit any legal right you may have to replacement of a defective or non-conforming product.

11. International Returns

Customers outside Lithuania are responsible for arranging return shipping unless the item is defective, incorrect, damaged, or applicable law requires Aurevoni to bear the cost.

Customers are responsible for correctly completing any customs documentation required for a return.

Please clearly identify the shipment as returned merchandise where appropriate.

Aurevoni is not responsible for unnecessary customs charges resulting from incorrectly completed return documentation to the extent permitted by applicable law.

Please contact us before sending an international return so we can provide the correct return instructions.

12. Customs Duties, Import Taxes, and Brokerage Fees

Orders shipped internationally may be subject to customs duties, import VAT, taxes, brokerage charges, or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout or required by applicable law, these charges are the responsibility of the customer and are not included in the product price or shipping charge collected by Aurevoni.

If an order is returned because the customer refused to pay applicable import charges or failed to collect the shipment, actual return shipping, customs, or carrier charges may be deducted from the refund where legally permitted.

13. Refused or Unclaimed Packages

If a shipment is refused, not collected, or returned to us because of circumstances attributable to the customer, we may deduct reasonable and actually incurred return shipping, customs, or carrier fees from the refund where permitted by law.

Mandatory consumer rights remain unaffected.

14. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error, contact aurevonisupport@gmail.com as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

If a package is returned because the address supplied by the customer was incorrect or incomplete, reasonable reshipping or return costs may be charged or deducted from a refund where legally permitted.

15. Lost or Undelivered Packages

If your order has not arrived within the expected delivery period, contact us at aurevonisupport@gmail.com.

We will review the available tracking information and, where appropriate, contact the shipping carrier.

If a shipment is confirmed as lost, we will provide the remedy required under applicable law and the circumstances of the order.

16. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. check the delivery location and surrounding area;

2. check with household members, neighbors, reception areas, or other persons who may have accepted the package;

3. contact the shipping carrier where appropriate; and

4. contact us at aurevonisupport@gmail.com.

We will review the situation and assist with an investigation where appropriate.

Any refund or replacement will depend on the circumstances, evidence available, carrier investigation, and applicable consumer law.

17. Order Cancellations

If you wish to cancel an order, contact:

aurevonisupport@gmail.com

as soon as possible.

We will attempt to cancel orders that have not yet been processed or dispatched, but cancellation cannot be guaranteed once fulfillment has started.

If an order cannot be cancelled before dispatch, you may still be able to return it under this policy or exercise any statutory cancellation or withdrawal rights available to you.

18. Refund Timing

Approved refunds will be processed without undue delay.

Where applicable consumer law specifies a refund deadline, Aurevoni will comply with that deadline.

For EU statutory withdrawals, reimbursement will be made within the timeframe required by applicable law, although we may be entitled to withhold reimbursement until the returned goods are received or evidence of return is supplied.

After Aurevoni issues the refund, your bank or payment provider may require additional time to process and display the refund.

19. Abuse of the Return Process

Aurevoni reserves the right, to the extent permitted by law, to refuse voluntary returns or take appropriate action in cases involving suspected fraud, abuse of the return process, deliberate product damage, repeated misuse, or attempts to return products that were not purchased from Aurevoni.

This provision does not limit any mandatory consumer rights.

20. Your Statutory Rights

This Return & Refund Policy provides contractual return rights in addition to any rights you may have under applicable consumer protection law.

Nothing in this policy excludes, restricts, or attempts to waive rights that cannot legally be excluded or restricted.

If there is a conflict between this policy and mandatory consumer protection law applicable to your purchase, the mandatory law will prevail.

21. Contact Us

For questions regarding returns, refunds, defective products, cancellations, or your order, contact:

Aurevoni
Email: aurevonisupport@gmail.com
Return location: Naujoji g. 48, Kalotė, Lithuania